There may be situations where you’d like to waive a payment for a participant — whether as a courtesy, promotion, or due to a billing error.
Here's how you can add a participant to a booking and waive their payment:
Go to the Calendar page
Click on the booking tile for the session you're adding them to, then select the Manage Participants and Payments (second) icon
If the participant has already been added to the session, click the 3 dots menu icon to the right of their name and select Collect Payment.
If the participant has not been added to the booking yet, start to type their name in the Customers field and select their profile when it appears
In the Cart panel, the Booking will be displayed with the session price. Click the Next button.
On the Summary panel, click the Waive Payment (dollar sign with strikethrough) icon and the Total amount will change to $0 with a Waived Payment chip
Click the Confirm button
Once confirmed, the corresponding booking(s) will be marked with a Green check mark and indicated as Waived Payment.